Unfortunately, items included in the same order are generally shipped together to optimize shipping and fulfillment efficiency. If you would like certain items delivered separately, please place separate orders.
All content published by Koreanow, including articles, images, and videos, is protected by copyright law. Unauthorized reproduction, commercial use, redistribution, or modification of our content without prior permission is strictly prohibited.
International shipping is currently under preparation. Updates regarding international shipping availability will be announced through our Notice section as soon as the service becomes available.
For all business-related inquiries, including content partnerships, product listings, advertising opportunities, and other collaborations, please contact us through the [FIND US] QR code, our official email address, or the live chat service available on our website. The appropriate team will review your inquiry and get back to you as soon as possible.
For bulk purchases or corporate orders, please contact our Customer Support team or Partnership Inquiry channel. We will provide a customized quotation and applicable volume discounts based on your order quantity.
We welcome your feedback, suggestions, and story ideas. You can contact us through the [FIND US] QR code on the back cover of our print magazine, our official email address (info@koreanow.me), our partnership inquiry channels, or the live chat service available on our website. Our editorial team will review your submission and respond when appropriate.
You can submit an exchange or refund request through My Account > Order History, or contact Customer Support directly. Please note that return shipping fees may apply for exchanges or refunds requested due to a change of mind.
Orders are typically processed and delivered within 2–5 business days after payment confirmation. Delivery times may vary depending on product availability and courier conditions. If delays occur, we will notify you separately.
Click ‘Password Reset’ on the login page and follow the email verification process using your registered email address. Once logged in, you can update your password anytime from your account settings.
After-sales service policies may vary by product. Please refer to the Returns, Exchanges & Warranty Information section on the product page. If you are unsure whether your item qualifies for service, please contact Customer Support for assistance.
Yes. You can purchase a subscription plan through the BOOK section of our website. Subscribers receive unlimited access to the online magazine as well as exclusive discounts and benefits.
Koreanow is an integrated K-Culture platform that provides a wide range of content and information about Korean culture, travel, food, and language through both its print magazine and online channels (Culture Mall). We also design, manufacture, and distribute lifestyle goods inspired by Korean culture and aesthetics.
Koreanow currently offers content in English as its primary languages. To improve accessibility for international users, automatic translation features are available for additional languages, including Korean, Chinese, Russian, and several others.
We accept a variety of payment methods, including major domestic and international credit cards, real-time bank transfers, and virtual account payments.
Please contact Customer Support and include the following information: device type (PC, tablet, or mobile), browser type (Chrome, Safari, etc.), and screenshots of the issue. Our technical team will investigate the issue and provide assistance as quickly as possible.
For the latest restocking information, please contact us through our live chat service. We will provide updates on product availability whenever possible.
You can find the latest news, event updates, service notices, and important announcements in the Community > Notice and Community > Event sections of our website.